BPO Sector

BPO sector
BPO means Business Process out sourcing, and Call Center is an integral part of a BPO .They convert unorganized information in to organized form. Through efforts by call center. the examples are working for banking, finance, insurance, medical billing, payroll etc.

The types of call centers
1. Out-Bound.
2. In-Bound.

Out-bound process: (Outgoing calls) :Out-Bound call center is a place where call:s are made by the call center executives for the purpose of Selling, Marketing etc
In-Bound :( Incoming calls):In-Bound call center is a place where calls are made by the customer for any kinds of verifications.

Example of Out-Bound
1. Tele Marketing
2. Market Research
3. Collation Verification

In-Bound :( Incoming calls):In-Bound call center is a place where calls are made by the customer for any kinds of verifications.
Example of In-Bound
1. Customer Support.
2. Technical Support.